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FAQs

How long does each therapy session take?

Individual sessions run for 50-60 mins.
Couples and family sessions run for 75-85 mins.

Fees

Individual sessions are $140.
Couples and family sessions are $200.

How do I pay for the session?

50% of the fee is required at the time of booking. The following 50% of the fee is required at the end of the session.
Cash or card is accepted.

Do I need a referall?

No. I accept self-referrals as well as referrals from other healthcare professionals.

Do I need a Mental Health Care Plan?

No. Currently Medicare does not provide any rebate for counselling services provided by a counsellor so a Mental Health Care Plan is not necessary.

What happens if I need to cancel at the last minute?

Cancellation fees charged are: 

             1. Reschedule before 72 hours of appointment time: No charge
             2. Reschedule or cancellation within 72 hours of appointment time: Non-refundable 50% of fee taken at                       the time of booking
             3. Reschedule or cancellation within 48-24 hours of appointment notice: Full fee
             4. Missed appointments/no shows: Full fee
As a courtesy to you, we send out an email 7 days before the appointment time and an SMS reminder 4 days before the appointment time. 
EMJ Counselling reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforeseen circumstances.
If  reschedules become a regular occurrence, clients will be encouraged to reassess whether therapy is something they want to continue at this time.

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